When you love someone, you let them know when they have spinach in their teeth. This was a sentence in a marvelous talk by Beth Keane. I was fortunate to have worked with Beth until her passing. In my work, I often share the story of Beth and the key points...
Why do initiatives and/or programs fail? Or, if they don’t completely fail, why do they fall short of achieving their desired goals? I recently had the privilege to present to leaders at a health system. It is always nice to see old friends and make new ones. Prior to...
This column is about how to lead change. I am starting with a story on traffic roundabouts. They are a great example of leading change due to people’s initial reaction to them. I live in Pensacola, Florida. I live close to 17th Street. It intersects with Main...
Feeling and expressing gratitude is so important. November is “gratitude month.” Thanksgiving is “gratitude day.” The happiest and healthiest people are those who live in a place of gratitude all year long. Most people understand the why around practicing gratitude....
Lately I’ve talked and written quite a bit about mental well-being at work. A big part of what’s detracting from that sense of well-being is employee anxiety. It’s not a new problem: Even before the pandemic of 2020, anxiety was crippling the performance of workers,...
A lot has been said and written lately about resilience in the workplace. And I think when most employers talk about this subject, we have good intentions. We want our employees to be resilient, not just so they can perform at work, but so they can be strong and...
How do we respond when someone does or says something we may not agree with? Do we go on the attack with a “got you” comment? Do we react quickly or do we pause to seek first to understand where the person is coming from? Do we generalize? Do we forgive? ...
