by Quint Studer | Jan 16, 2020 | Uncategorized
Does it ever make sense to fire a customer? Is there ever a time when the customer is not right, or when the customer shouldn’t come first? Is it ever a good idea to fire an employee who is a top revenue producer? Surprising as it may seem, the answer to all of these...
by Quint Studer | Aug 12, 2019 | Uncategorized
Most leaders feel fear. I am no exception. I was in my late 30s and had just been promoted to a vice president role. I was attending my first senior executive meeting with two recently hired executives. While I knew the people in the division I worked in well, I could...
by SW_WebMaster | Aug 8, 2019 | Uncategorized
Group sessions and workshops can be quite powerful. Whether coworkers are meeting to collaborate on a project or community leaders are coming together to brainstorm a revitalization initiative, the variety of perspectives and voices can generate some amazing ideas....
by SW_WebMaster | Aug 4, 2019 | Uncategorized
Great employees are the key to great companies. Not only do they have a high level of competency around the product and their job, they have a natural rapport with customers and other employees. They make it look easy, but when others try to replicate their magic,...
by SW_WebMaster | Aug 1, 2019 | Uncategorized
As I travel around the country to visit different communities, people can ask me some thought-provoking questions. Recently after a presentation, a 27-year-old woman wanted to follow up on professional development. She told me she had some questions for me, and one of...
by SW_WebMaster | Jul 25, 2019 | Uncategorized
Today we’ll wrap up our series on the structural “building blocks” small businesses need to put in place in order to thrive long term. We kicked off this topic about a month ago by explaining why entrepreneurs and small business owners need to follow the lead of...
by SW_WebMaster | Jul 18, 2019 | Uncategorized
Welcome back, readers. Today we’re going to continue our series on the key structural and foundational elements small business owners should build into their organizations early on. If you need to catch up on this subject, click here for the introductory column...
by SW_WebMaster | Jul 11, 2019 | Uncategorized
A couple of weeks ago I focused this column on how important it is for a small business to put in key structural elements early on. My point was that while small business owners tend to shy away from doing this for a variety of reasons—often, due to a lack...
by SW_WebMaster | Jul 4, 2019 | Uncategorized
If you own a business, you already know how vital a strong, vibrant, economically healthy community really is. Thriving communities attract talent, which attracts business, which attracts more talent, which attracts more business. It’s a virtuous cycle. As an...
