There are numerous times in a person’s life when they are at a crossroads. One road is marked comfort. The other road is marked character. When people are asked which road they would take, they often say character. Yet while it sounds good, my observation is many...
Over the years, with the companies I am part of, we have put in place a mid-year check-in with all employees. It starts with me checking in with my direct reports and cascades to everyone in the organization. The questions vary slightly depending on whether a person...
No one goes undefeated. We will all face a disappointment, failure, or some other form of loss at one time or another. How a loss is handled says a great deal about a person. For me, it took longer than I would like to admit to mature to the point where I could handle...
In every organization, there will be situations in which the “fit” is not right for some employees. As a result, employees are let go. In other cases, employees may decide to leave the organization on their own. Either way, how these departures occur really matters. I...
Who is your biggest competitor? This is a question I ask when a business comes to me seeking assistance in improving their performance. The most common answer I hear is a little counterintuitive. Often the main competitor is not another company, but a mindset:...
Life doesn’t always go perfectly. Neither does business. From time to time, mistakes will happen, and we will let customers down. And while service missteps are always upsetting (to the customer and the company), how we handle them makes all the difference. Recently...