Have you ever noticed that when things don’t go well, there’s always a meeting afterward? It’s typical for companies to do a deep dive, analyzing step by step what went wrong and how to fix it. We spend a lot of time, energy, and heartache focusing on what goes wrong....
If you don’t know where you are going, any road will take you there. As work gets back in full swing, many of us are finding ourselves in new territory. We aren’t going back to the same company, the same customers, the same employees, or the same vendors. All of...
Some weeks back, I was at a facilitated session in which many people had different ideas and solutions. This could have been a difficult meeting, but it went well. I felt this was partly because the facilitator set a solid tone. Yet later one of the attendees said he...
If we’ve learned anything in 2020, it’s that the traditions we count on can be ripped away. Every graduating high school and college student knows what I mean. You have experienced canceled proms. Virtual graduations. Missed sports seasons. All the milestones that...
We are often hesitant to admit we don’t know something. Rather than saying, “I don’t know,” we often give an answer thinking the boss will think less of us if we don’t know. That fear forces answers that sometimes need more thought or research. The reality is...
One of the most challenging aspects of this crisis is that it keeps dragging on with no clear end in sight. No one really knows where we are in the process. (We can endure most things when we can see the light at the end of the tunnel, but this tunnel feels more like...
