As leaders, we know that praise, compliments, and “thank-yous” are important for many reasons. They fill people’s emotional bank accounts. They improve engagement and morale. Also, they build confidence and momentum so the employee will keep the good work coming. What...
We hear a lot about the need to show appreciation and empathy to employees. But with National Boss’s Day coming up on October 16, here is my message: Leaders need appreciation and empathy also. Even some forgiveness helps at times. (We focused on forgiveness as a...
“We all make mistakes” is a phrase we all have likely heard. It is often used to reduce someone’s guilt over making a mistake and/or the fear of the consequences of that mistake. Because it is human to make mistakes, forgiveness is crucial inside organizations. We...
Most of us have heard of the game called “telephone.” Here is how it works: People line up in a single-file line. The first person in the line has a message whispered in their ear. This person then whispers the message they heard to the next person. This continues...
I am fortunate to hear from a variety of people each week sharing questions as well as their thoughts on different topics. Having my own companies, I am in the field each week experiencing the same situations they do. I received a call from a CEO of a company. He said...
I recently did a podcast with Mindy G. Spigel, RN, MSN, CPXP. She has a new book. It’s called There’s a Snake on My Head! Strategies for Alleviating Fear and Anxiety in Healthcare for Patients, Families AND Healthcare Teams. In the podcast, she talks about...
