I suspect most of us are glad to see 2020 in our rearview mirror. It has been an incredibly tough year, with many losses and challenges. But hard times also have a way of bringing growth and new perspectives. Now it’s time to take the lessons we’ve learned and move...

Every new year, like clockwork, we all start thinking about going on a diet. But what if instead of focusing on what we put into our bodies we got intentional about what we put into our minds? What if an information diet became our fitness goal for 2021? Recently a...

This happens to be my last column of the calendar year. Originally, I was going to reflect on some of the top business lessons from 2020. But then my friend and colleague Dick Fulford passed away and I realized that, instead, I wanted to share some insights he taught...

I often write about having the discipline to pause. I am a work in progress on this. One of my favorite books, written over 50 years ago, shared that an unkind word can ruin a relationship for a day, a week, a year, or a lifetime. While it’s true that the ability to...

If one were to think about the words that have been heard most often this year, words like Covid-19, coronavirus, quarantine, masks, voting, election, and so forth would surely be at the top of the list. Common phrases might be “flatten...

I am a huge fan of employee engagement surveys. Years ago, while working at Holy Cross Hospital in Chicago, I discovered firsthand the link between employee engagement (back then we called it “employee satisfaction”) and customer satisfaction. It’s no exaggeration to...

With the holiday season up, gratitude is likely on all of our minds. Yet gratitude doesn’t have to be something we think about only once a year at Thanksgiving. It can be a way of living. We can practice gratefulness all year long — and when we do, our resulting gains...

If you’ve ever thought about launching your own business, there’s no better success story to pay attention to than Tiffany Pham. She founded Mogul, the premiere platform for connecting companies to diverse talent, while still in her 20s and has experienced tremendous...

We all go through tough times. Very few of us would choose hardship. The smoother, more successful parts of life are a lot more fun. But it’s during those times when we are deeply challenged that we can learn the most about ourselves. In a recent Busy Leader’s...

So many leaders, employees, and entire organizations are struggling these days. And when one considers all the chaos swirling around in the external environment, it makes sense. We’re dealing with COVID-19 and all the changes and economic pressures it has...