Own Recognition for Those You Lead

Own Recognition for Those You Lead

I received an email from the head chef at a restaurant. He wrote that he had recently heard me on a program say thank you to all the restaurant workers who have continued to work during the pandemic. It’s true that these workers deserve our thanks. Some of their jobs...
The Link Between Compliance and Consistency

The Link Between Compliance and Consistency

What separates excellent from very good? As I continue to study those people and organizations that are excellent, I find there are behaviors that separate the highest performers from all others. These behaviors address the elusive outcome that creates...
Know When to Back Off and Let Others Shine

Know When to Back Off and Let Others Shine

Recently I was talking with a friend and we were comparing our experiences. Both of us at one time in our careers had worked with bosses who presented work others had done, without mentioning that fact. I remember working long hours on projects and then providing the...
Six Actions Every New Leader Should Take

Six Actions Every New Leader Should Take

What skills do you feel new leaders need? That was a question I received in a conversation with master’s degree in healthcare administration students from Queens University of Charlotte in Charlotte, NC. I have always been very involved with students in...
Three Life Lessons Learned from Dad

Three Life Lessons Learned from Dad

This week has been bittersweet. January 26, 2015, was the day my father physically left this earth. If you have lost someone you love, you know that the person is never gone from your heart and mind. There is not a day that goes by that at some time my father does not...