by Quint Studer | Jan 21, 2020 | Uncategorized
How common is leadership malpractice? Of course, we read about situations where a company gets in big trouble and a CEO is let go. (At times this letting go is less painful than it might be because the CEO walks out with a rather large severance package. Years ago,...
by Quint Studer | Jan 16, 2020 | Uncategorized
Does it ever make sense to fire a customer? Is there ever a time when the customer is not right, or when the customer shouldn’t come first? Is it ever a good idea to fire an employee who is a top revenue producer? Surprising as it may seem, the answer to all of these...
by Quint Studer | Aug 12, 2019 | Uncategorized
Most leaders feel fear. I am no exception. I was in my late 30s and had just been promoted to a vice president role. I was attending my first senior executive meeting with two recently hired executives. While I knew the people in the division I worked in well, I could...
by SW_WebMaster | Aug 8, 2019 | Uncategorized
Group sessions and workshops can be quite powerful. Whether coworkers are meeting to collaborate on a project or community leaders are coming together to brainstorm a revitalization initiative, the variety of perspectives and voices can generate some amazing ideas....
by SW_WebMaster | Aug 4, 2019 | Uncategorized
Great employees are the key to great companies. Not only do they have a high level of competency around the product and their job, they have a natural rapport with customers and other employees. They make it look easy, but when others try to replicate their magic,...
by SW_WebMaster | Aug 1, 2019 | Uncategorized
As I travel around the country to visit different communities, people can ask me some thought-provoking questions. Recently after a presentation, a 27-year-old woman wanted to follow up on professional development. She told me she had some questions for me, and one of...
