Reward and recognition is always important. It’s a vital piece of employee engagement, which of course is the key to everything else we want to achieve. But right now, as we are coming out of a long, hard year, it’s more critical than ever. Employees are weary and...

Do you have a “scarcity” mindset or an “abundance” mindset? What about your company? Your community? There has been research published that indicates people may become either scarcity or abundance thinkers from an early age. It also shows that abundance thinkers do...

I received an email from the head chef at a restaurant. He wrote that he had recently heard me on a program say thank you to all the restaurant workers who have continued to work during the pandemic. It’s true that these workers deserve our thanks. Some of their jobs...

Which behaviors does your organization have zero tolerance for?  Certainly, there are some items that will result in a person’s being let go. For example, someone is caught stealing from the company, or bullying coworkers, or practicing inappropriate sexual...

What separates excellent from very good? As I continue to study those people and organizations that are excellent, I find there are behaviors that separate the highest performers from all others. These behaviors address the elusive outcome that creates...

Recently I was talking with a friend and we were comparing our experiences. Both of us at one time in our careers had worked with bosses who presented work others had done, without mentioning that fact. I remember working long hours on projects and then providing the...

What skills do you feel new leaders need? That was a question I received in a conversation with master’s degree in healthcare administration students from Queens University of Charlotte in Charlotte, NC. I have always been very involved with students in...

This week has been bittersweet. January 26, 2015, was the day my father physically left this earth. If you have lost someone you love, you know that the person is never gone from your heart and mind. There is not a day that goes by that at some time my father does not...

You may have heard the phrase “If you want something done right, you have to do it yourself.” Hopefully, as a leader, you don’t find yourself saying this very often.  I’ve had leaders tell me that employees don’t really complete assignments. They will get an...

Burnout…whose issue is it? Some years back, I wrote a book with the help of George Ford, MD. The title is Healing Physician Burnout: Diagnosing, Preventing, and Treating. Dr. Ford was seeing a lot of burnout in doctors and healthcare in general and brought it to...