When speaking on leadership topics such as communication, I often explain to people that I am like a plumber whose own house has leaky pipes. (My apologies to all plumbers.) My point is that my companies often struggle with the exact same operational items that I am...
All employees make a difference in the lives of others. In certain fields, this is easy to see, just by the nature of the job. But the truth is, every leader and employee in every industry makes a difference in the lives of coworkers, customers, or both. All jobs are...
Sometimes we have employees who excel at one small part of a job, but they behave inappropriately or otherwise do things that don’t live up to company standards. In the past few weeks, this subject has come up twice. On two separate occasions, company owners came to...
I have always believed in diagnosing before treating. When we want to get better in some area, whether it’s in how we lead or outside of work, we first need a realistic picture of our challenges. Tracking ourselves is a great diagnostic tool. It shows us exactly what...
A frequent question I receive is “How do you know when it is time to let someone go for poor performance?” This is not about obvious offenses like not showing up for work, stealing, bullying, harassing, etc. It is about the tougher calls. A good supervisor hopes all...
