In every organization, there will be situations in which the “fit” is not right for some employees. As a result, employees are let go. In other cases, employees may decide to leave the organization on their own. Either way, how these departures occur really matters. I...
Who is your biggest competitor? This is a question I ask when a business comes to me seeking assistance in improving their performance. The most common answer I hear is a little counterintuitive. Often the main competitor is not another company, but a mindset:...
Life doesn’t always go perfectly. Neither does business. From time to time, mistakes will happen, and we will let customers down. And while service missteps are always upsetting (to the customer and the company), how we handle them makes all the difference. Recently...
Have you ever noticed that when things don’t go well, there’s always a meeting afterward? It’s typical for companies to do a deep dive, analyzing step by step what went wrong and how to fix it. We spend a lot of time, energy, and heartache focusing on what goes wrong....
If you don’t know where you are going, any road will take you there. As work gets back in full swing, many of us are finding ourselves in new territory. We aren’t going back to the same company, the same customers, the same employees, or the same vendors. All of...
